Registration assessment process

The registration assessment process involves:

  • reviewing information and evidence available
  • assessing the information and evidence provided against appropriate jurisdictional policies or guidelines
  • identifying where the evidence indicates that the provider has compliance, has capacity to comply or does not comply
  • following up on the lines of enquiry which have been identified, with the provider
  • seeking advice from the relevant state and territory housing authority or other government agencies where appropriate
  • applying the principles of good decision-making and recorded this analysis.

Assessments will be carried out by the Registrar in the provider’s primary jurisdiction in a consistent way with other jurisdictions.

They will use the same Eligibility and Tier Form (EFT) and Application for Registration Form (AFR), rely on the same evidence sources and use the same published guidelines, and Assessment Methodology Guide.

Registration decisions

Once the registration determination report has been finalised, the provider’s nominated main contact will receive an email from the Primary Registrar’s Office notifying them of the application outcome. They can then also access the final report, covering letter, registration certificate and registered provider logo via the CHRIS portal.

Housing providers can appeal to the appeal tribunal in their primary jurisdiction in relation to a Registrar’s decision regarding their registration application.