Registrars' Profiles

Mark Francis

Executive Director, Regulatory Services, Housing and Homelessness Services

Mark was appointed the Registrar for Queensland’s National Regulatory System for Community Housing branch in late 2013 and has been a member of the Queensland public service since 1997. He has worked in a range of Housing areas relating to Regulation, Policy and Performance. Mark has excelled in executive roles throughout his career, most notably in Disability Services, Community Services, Early Childhood, Child Safety, Aged Care and Primary Health.

In addition to Queensland, Mark has worked in South Australia, Tasmania, Victoria and the ACT. He commenced his professional career in South Australia as a psychologist.

John Herrmann

South Australian Registrar

John Herrmann is South Australia’s first Housing Regulator and Registrar.  He has more than 30 years of regulatory experience.  Initially a Registered Nurse John joined the South Australian Police Force where he stayed for 13 years.  In 2001, John secured a position with the Nursing and Midwifery Board of South Australia where he quickly moved into a senior position managing and leading the Registration and Investigation teams.

In 2010, John was appointed as Manager, Health Professions Registration team within the Australian Health Practitioner Regulation Agency.  Here John led and managed the inaugural regulation of Chinese Medicine Practitioners nationwide.  In mid-2012, John was appointed as Manager of Licensing, Essential Services Commission of South Australia where he was responsible for the initial registration of entities retailing water under new legislation.

In October 2013, John commenced in his current role.  He was appointed as the South Australian Registrar on 1 April 2014, in line with the commencement of the National Law in South Australia.  John’s portfolio also includes delegated functions and management responsibility of the Housing Safety Authority, which administers legislation that regulates the standard of all residential properties in South Australia that pose significant health and safety risks to occupants.    .

John holds a Masters of Human Resource Management as well as relevant regulatory qualifications.

Neil Quarmby

New South Wales Registrar

Neil has over 35 years experience in public life, having served in various roles across Defence, Law Enforcement and Regulation.

Prior to his current role as the Registrar of Community Housing in New South Wales, Neil led two other regulators: in health services and in workplace relations. Neil has conducted independent reviews of regulator’s performance and has provided consulting services to a large number of regulators across many other government sectors. He has authored a variety of restricted and general publications on intelligence, futures thinking and information operations. Neil also trains and educates in the fields of intelligence, regulation and better decision-making.

Kate Kent

Registrar Tasmania

Kate has worked in policy and management roles in the Tasmanian State Service since 1996, originally hailing from Western Australia. Kate is the Deputy Secretary of the Communities, Sport and Recreation Division within the new Department of Communities Tasmania. This Division focuses on ensuring that all Tasmanians have an opportunity to contribute and participate in their community and works closely with stakeholders such as YNOT, COTA, MCOT, Volunteering Tas, Carers Tasmania, as well as sporting organisations across the State. The Division is responsible for coordinating the implementation of the Government's family violence agenda, "Safe Homes, Safe Families"; and for policy development in a diverse range of areas including Aboriginal affairs. The Division also delivers services for high performance athletes through the Tasmanian Institute of Sport.

Kate has been appointed Registrar Tasmania taking over from Michael Reynalds in July 2018. The role involves oversight over the regulation of community housing providers registered in Tasmania under the National Regulatory System.  The Registrar is located within the Department of Communities Tasmania.

Kate has held senior management roles in the Department of Primary Industries, Parks, Water and Environment from 2005-2015, with a focus on land and information management, corporate services and strategic policy; and as Director of the Policy Division in the Department of Premier and Cabinet from 1998-2003, had experience in high level intergovernmental relations and the establishment of policy initiatives such as partnerships with local government and the University of Tasmania and the “Tasmania Together” project.

With a Masters in Economics and a Diploma in Education from the University of Western Australia, Kate had some early brief experience as a secondary teacher in metropolitan schools as well an enjoyable sojourn as a teacher on the Cocos Keeling Islands. Kate has been a Board member of Lady Gowrie and has a strong interest in early childhood development. Kate also has other experience as a Director on national boards such as PSMA Ltd and Our Watch, and on the Theatre Royal Board, and is a Graduate of the AICD. Kate has been a strong advocate for graduate development programs, and is a mentor for the Australian Institute of Police Management Balance Program.