Tenants

A key purpose of the National Regulatory System for Community Housing is to improve tenant outcomes and protect vulnerable tenants.

Tenants can be confident that their housing provider is meeting national standards for service delivery.

Tenant and housing services is one of seven performance areas for housing providers under the National Regulatory Code. A key performance criteria is that providers must be fair, transparent and responsive in delivering housing assistance to tenants, residents and other clients, this means you can expect your provider to be fair, transparent and responsive in:

• determining and managing eligibility, allocation, and termination of housing assistance
• determining and managing rents
• setting and meeting relevant housing service standards
• supporting tenant and resident engagement
• facilitating access to support for social housing applicants and tenants with complex needs
• managing and addressing complaints and appeals relating to the provision of housing services
• maintaining satisfaction with the overall quality of housing services.

For more information on NRSCH:

• View the FAQs about the NRSCH.
  
• Make a complaint about a registered community housing provider under the NRSCH.
  
• Check if your provider has been registered under the NRSCH by using the National Provider Register.